OKX

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity The Customer Service Specialist is responsible for managing customer cases from first contact through to resolution across multiple support channels. This is not a standard frontline role — it requires product fluency, sound judgment, and the ability to independently work through complex or multi-step cases. Specialists are expected to operate professionally, take full ownership of their cases, and contribute to the continuous improvement of the team and its processes. What You’ll Be Doing Manage and resolve customer inquiries and complaints across email, chat, and voice channels, ensuring cases are handled completely and accurately from first contact to closure. Investigate complex cases that require cross-referencing account data, transaction records, or platform activity to reach an accurate and well-reasoned resolution. Coordinate with internal teams including Product, Risk, and Compliance when resolution requires cross-functional input or approval. Maintain up-to-date, comprehensive knowledge of company products, platform features, policies, and applicable regulatory requirements. Communicate clearly and professionally with customers and internal stakeholders throughout the case lifecycle. Identify root causes of recurring issues and surface findings to team leads and QA to strengthen processes and prevent recurrence. Document case details accurately in the CRM and contribute to knowledge base maintenance. Meet individual KPIs including response time, resolution rate, quality scores, and customer satisfaction targets. What We Look For In You Diploma in Finance, Business, or a related discipline. Minimum 2 years of experience in a customer service role, with exposure to complex case handling. Proficient in written and spoken English. Additional language proficiency is an advantage. Able to work independently, manage multiple open cases simultaneously, and prioritise effectively under pressure. Strong interpersonal and communication skills — able to manage difficult customer interactions calmly and reach constructive outcomes. Applies sound judgment in no... (View official application link for full details)

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity This is a hybrid onsite position. Candidates must be in the Bay Area, CA. We're looking for a Senior Visual/UI Designer to join the Visual System Team — the team responsible for how OKX looks and feels across every product surface (Mobile + Web). You'll work at the intersection of brand expression and product design, crafting the visual layer that makes OKX products feel distinctive, coherent, and trusted. This isn't a role where you receive a finalized wireframe and skin it. You'll be involved early — shaping how features are visually conceived, how brand moments are integrated into product flows, and how visual systems scale across an ecosystem of products used by millions. You'll work within OKX's Visual Systems infrastructure alongside the Design System and Content System teams, contributing to scalable visual frameworks — illustration guidelines, motion principles, iconography standards, and brand-in-product patterns — that raise quality across the entire product. What You’ll Be Doing - Design product visual experiences. Create high-quality visual and UI design for OKX products — spanning trading, wallet, payments, and social features. Own the visual execution of key product surfaces, from concept through to pixel-perfect delivery. Balance beauty with clarity in a domain where trust and usability are non-negotiable. - Contribute to visual systems. Work within and contribute to OKX's visual systems — shared illustration styles, motion tokens, color systems, iconography, and layout patterns. Your work should strengthen the system, not create one-off exceptions. Think in terms of reusable, scalable assets, not just deliverables. - Use AI tools in your design workflow. Actively integrate AI into your daily practice — using generative tools for ideation, exploration, variation, and asset production. You're expected to experiment with AI-assisted workflows and bring what works back to the team. This is a core part of how we work, not an optional extra. - Bridge brand and product. Translate brand direction into in-product visual experiences. Work with the Brand Design tea... (View official application link for full details)